r77bd Privacy Policy

This Privacy Policy ("Policy") describes how r77bd ("we", "us", "our", "the Company") collects, uses, stores, and discloses personal data relating to individuals ("you", "the Player", "the User") who access or use the r77bd online gambling platform, including its website, mobile-optimised interface, games, betting markets, and support channels.

r77bd is the data controller for all personal data collected through the r77bd platform. This means r77bd is responsible for determining the purposes and means by which your personal data is processed. Where r77bd engages third-party service providers who process data on its behalf, those providers act as data processors under r77bd's direction and are contractually bound to process data only in accordance with r77bd's instructions.

This Policy should be read alongside the r77bd Terms & Conditions, which set out the broader rules governing use of the platform. In the event of any conflict between this Policy and the Terms & Conditions on a data-related matter, this Policy shall prevail.

r77bd collects personal data from you directly (data you provide when registering, depositing, or contacting support), automatically (data generated by your use of the platform), and from third parties (such as payment providers and identity verification services). The categories of personal data we collect are set out below.

r77bd does not collect sensitive special-category personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where identity photographs are submitted as part of the KYC verification process, in which case the photograph is processed solely for identity verification purposes and is not used for facial recognition or profiling.

r77bd uses the personal data it collects for the following defined purposes. We do not use your data for any purpose that is incompatible with the purposes stated here without first seeking your consent or identifying a fresh lawful basis.

• Account management: To create and maintain your r77bd account, authenticate your identity at login, and ensure the ongoing security of your account.
• Transaction processing: To process deposits and withdrawals in Bangladeshi Taka (৳) via bKash, Nagad, Rocket, Upay, and partner banks, and to maintain accurate financial records.
• Identity verification (KYC): To verify that you meet the eligibility requirements set out in the Terms & Conditions, including age verification (21+) and confirmation of your identity and address.
• Regulatory compliance: To fulfil our obligations under applicable anti-money laundering (AML) and counter-terrorism financing (CTF) requirements, and to respond to lawful requests from authorised regulatory and law enforcement bodies.
• Fraud prevention: To detect, investigate, and prevent fraudulent transactions, duplicate accounts, bonus abuse, and other prohibited conduct as defined in the Terms & Conditions.
• Platform personalisation: To tailor game recommendations, promotional offers, and content to your demonstrated preferences and account history, where you have not opted out of such personalisation.
• Responsible gaming: To monitor account activity for indicators of problem gambling and to administer responsible gaming tools including deposit limits, session reminders, cooling-off periods, and self-exclusion.
• Customer support: To respond to your enquiries, complaints, and requests via our support channels, and to maintain records of communications for quality and training purposes.
• Marketing communications: To send you promotional emails and on-platform notifications about r77bd bonuses, new games, and events — only where you have provided your consent and only until you withdraw that consent.
• Platform security and improvement: To monitor platform performance, diagnose technical issues, conduct analytics, and improve the security, stability, and quality of the r77bd platform.

r77bd processes your personal data only where a recognised lawful basis exists. The lawful basis applicable to each category of processing activity is identified below:

• Performance of a contract: Processing your registration data, managing your account, processing deposits and withdrawals, and settling bets — all of which are necessary to deliver the services you have requested under the Terms & Conditions.
• Legal obligation: Identity verification, AML/CTF record-keeping, response to lawful regulatory requests, and any other processing required under applicable law.
• Legitimate interests: Fraud prevention, platform security, responsible gaming monitoring, improving our services, and maintaining support records — provided that these interests are not overridden by your own data protection rights.
• Consent: Marketing communications and non-essential personalisation cookies. You may withdraw consent at any time by contacting support or adjusting your account settings. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

r77bd does not sell, rent, or trade your personal data to third parties for their own commercial purposes. Your data is shared only in the following defined circumstances:

• Payment processors: Financial data is shared with payment service providers (including bKash, Nagad, Rocket, Upay, and partner banks) solely to process deposits and withdrawals. These providers are contractually prohibited from using your data for any purpose beyond payment processing.
• Identity verification providers: Identity and address data is shared with our KYC verification partners for the sole purpose of verifying your eligibility to use the platform. All such providers are bound by data processing agreements.
• Game content providers: Aggregated, non-personally identifiable gameplay data may be shared with game studios and providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) for the purpose of game performance analytics and regulatory reporting. No directly identifiable personal data is shared with game providers without your consent.
• Fraud prevention services: Where r77bd has reasonable grounds to suspect fraudulent activity, relevant account and transaction data may be shared with specialist fraud prevention agencies.
• Legal and regulatory authorities: r77bd may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required by law or where disclosure is necessary to protect the legal rights of r77bd or third parties.
• Corporate transactions: In the event of a merger, acquisition, or sale of assets involving r77bd, personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

All third parties who receive personal data from r77bd are required to maintain appropriate technical and organisational security measures and to process data only in accordance with r77bd's written instructions.

r77bd uses cookies and similar tracking technologies to operate and improve the platform, analyse user behaviour, and where you have consented, to deliver personalised content and promotional offers.

The categories of cookies used on the r77bd platform are as follows:

• Strictly necessary cookies: Required for the platform to function correctly. These include session authentication cookies, security tokens, and load-balancing cookies. These cookies cannot be disabled without impairing your ability to use the platform.
• Functional cookies: Used to remember your account preferences, language settings, and last-visited game category. These improve your experience but are not essential to platform operation.
• Analytics cookies: Used to collect aggregated data about how users navigate the r77bd platform — including page views, session length, and feature usage — to help us identify areas for improvement. Analytics data is processed in anonymised or pseudonymised form wherever possible.
• Marketing cookies: Used to track whether you clicked on a promotional communication before visiting the platform, enabling r77bd to attribute the effectiveness of marketing campaigns. These cookies are only set where you have provided your consent.

You may control your cookie preferences through your browser settings. Note that disabling strictly necessary cookies may prevent you from logging into your r77bd account or using certain platform features. For marketing and analytics cookies, you may withdraw consent at any time via your account settings or by contacting support.

r77bd retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by law. The following retention periods apply:

• Account and identity data: Retained for a minimum of five (5) years following account closure, in line with standard anti-money laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years following the date of each transaction.
• Support communications: Retained for three (3) years from the date of the most recent interaction, to enable complaint resolution and quality assurance.
• Marketing consent records: Retained until you withdraw consent, plus one (1) year thereafter as evidence of the consent given.
• Technical and session data: Retained for a maximum of thirteen (13) months in identifiable form, after which it is anonymised or deleted.

At the end of the applicable retention period, personal data is securely deleted or permanently anonymised in accordance with r77bd's internal data disposal procedures. Where data cannot be immediately deleted due to technical constraints, it will be isolated from active processing and marked for deletion at the earliest practical opportunity.

r77bd takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure.

• Transport security: All data transmitted between your device and the r77bd platform is protected using 256-bit SSL/TLS encryption. The platform enforces HTTPS on all pages and subdomains.
• Storage security: Personal data stored on r77bd servers is encrypted at rest using industry-standard encryption protocols. Servers are hosted in secure data centres with physical access controls.
• Access controls: Access to personal data is restricted to r77bd personnel and authorised contractors who require it to perform their defined job functions. All access is logged and audited on a regular basis.
• Pseudonymisation: Where technically feasible, r77bd applies pseudonymisation to personal data used in analytics, testing, and development environments, reducing the risk of direct identification.
• Incident response: r77bd maintains a documented data breach response procedure. In the event of a breach that poses a risk to your rights and freedoms, r77bd will notify affected individuals without undue delay.

As a data subject whose personal data is processed by r77bd, you hold the following rights in relation to your personal information. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 days of receipt.

• Right of access: You have the right to request a copy of the personal data r77bd holds about you, along with information about how it is being used.
• Right to rectification: You have the right to request that any inaccurate or incomplete personal data held by r77bd is corrected without undue delay.
• Right to erasure: You may request that r77bd delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn your consent, or where the processing has no other lawful basis. This right is subject to overriding legal retention obligations.
• Right to restriction: You may request that r77bd restricts the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested.
• Right to object: You have the right to object to the processing of your personal data where r77bd relies on legitimate interests as its lawful basis. r77bd will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
• Right to data portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.

r77bd will not charge a fee to process data rights requests in ordinary circumstances. Where requests are manifestly unfounded or excessive, r77bd reserves the right to charge a reasonable administrative fee or to decline the request, providing written reasons for doing so.

The r77bd platform is strictly intended for adults aged 21 years and above. r77bd does not knowingly collect or process personal data relating to individuals under the age of 21.

As part of the account registration process, r77bd requires all applicants to confirm that they are 21 or older. Age verification is conducted as part of the KYC process, and r77bd reserves the right to request proof of age documentation at any time.

If r77bd becomes aware that personal data has been collected from an individual under the age of 21, that account will be immediately suspended, all associated personal data will be permanently deleted, and any deposits will be returned in accordance with the Terms & Conditions. If you have reason to believe that a minor has accessed the r77bd platform, please notify us immediately at [email protected].

The r77bd platform may contain references to third-party services, payment providers, or game studios. These references are provided for informational purposes only. r77bd does not operate those third-party platforms and is not responsible for their privacy practices.

When you interact with a third-party payment provider such as bKash or Nagad to process a transaction, your interaction with that provider's own platform or application is governed by that provider's privacy policy. r77bd encourages you to review the privacy policies of any third-party service you use in connection with your r77bd account.

r77bd is not liable for any data collected, stored, or used by third-party platforms, even where those platforms are referenced from or integrated with the r77bd interface.

r77bd reviews this Privacy Policy on a regular basis and will update it to reflect changes in our data practices, applicable law, or operational requirements. The effective date at the top of this document indicates when the current version entered into force.

For material changes — those that significantly affect how we collect, use, or share your personal data, or that affect your rights — r77bd will provide at least fourteen (14) days' advance notice via email to your registered address or via a prominent on-platform notification before the change takes effect.

For non-material changes such as typographical corrections, structural reformatting, or clarifications that do not alter your rights or obligations, r77bd may update the Policy with immediate effect and without prior notice.

Continued use of the r77bd platform after any updated Privacy Policy has taken effect constitutes your acknowledgement of the revised Policy. If you do not agree with a material change, you should close your account and request deletion of your personal data before the change takes effect.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a concern about how r77bd handles your personal data, please contact our support team using the details below. All data-related enquiries are handled by r77bd's designated privacy team.

• Email: [email protected] (plain text — not a clickable link)
• Subject line for data rights requests: "Data Rights Request"
• Subject line for privacy concerns: "Privacy Concern"
• Response time: All privacy-related enquiries will receive an initial response within 48 hours. Data rights requests will be completed within 30 days of receipt.
• Support hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)